General Shop Questions
Beginning Nov 15, 2022 we will not be gift wrapping upon checkout. You can pay $8 flat fee and leave your items and they will be ready within 24 hours but most times sooner than that. Thank you for understanding our small business policies.
Yes! This is a thoughtful way to give someone a special Westcott Mercantile shopping experience. Gift Cards Purchased on the website may only be used for ONLINE purchases. Please call the store 617.484.0093 to order an IN STORE GIFT CARD
Yes we do! Just email firstname.lastname@example.org and give us the best day and time for you and we will get back to you within 24 hours to confirm or change.
Sorry but the online bundles for shipping have been prepared and priced accordingly and changes cannot be made. We welcome you to come into the store and make your own bundle! Or email email@example.com for assistance.
Absolutely. We don’t have the ability to list all the unique items featured in our Belmont store. Please email firstname.lastname@example.org to inquire or call the store directly at 617-484-0093.
Shipping & Delivery
YES! We have an option for free local pick up from the back porch of our 63 Leonard Street, Belmont, MA location. Even in inclement weather. Our porch is covered and we will put your goodies in a bag clearly labeled with your name and order number and it will be waiting for you on the specified date you requested.
Our staff wears a mask at all times and hand sanitizes prior to handling every order. Due to Covid-19, shipping times may be longer than usual and a delivery date cannot be guaranteed.
We use USPS for most shipments and do our best to keep your shipping fees reasonable.
$10 for orders under $50
$15 for orders $50-$150
FREE SHIPPING for purchases over $150
We process your order within 1-3 days of receiving it and you will receive a tracking number when your package is on its way.
Due to constraints of COVID-19, some delays in shipping may occur that are out of our control.
As a small business that supports other small businesses we do not have the resources to offer free shipping. To express our gratitude for your support we offer free shipping for orders of $150 or more.
Returns and Exchanges
IN STORE Returns or exchanges must be made within 10 days of purchase date or arrival date.
HOLIDAY 2022 RETURN POLICY
All items in new,unused condition purchased from NOV 12th-Dec 31 may be returned FOR STORE CREDIT ONLY until January 10, 2023. **we reserve the right to refuse items deemed not resellable or not in new condition**
Regular Store Return Policy
A full priced item may be exchanged or returned for STORE CREDIT ONLY. The item must be presented with the receipt, in original condition with tags attached.
NON RETURNABLE ITEMS INCLUDE YEAR ROUND
notecards, eyeglasses, vintage, french ceramics, artwork, food, all ornaments, wreaths & holiday decor
ONLINE RETURN PROCESS
You may return eligible items purchased online in store within 10 days from the date of purchase with original receipt OR ship back the product as your own expense. If you are shipping the product back:
1. Email email@example.com to confirm the return.
2. Ship it via USPS or UPS. Be sure to obtain a tracking number when you ship back the return. Returned products must be postmarked within 10 days of delivery.
Please ship items back to:
ATTN: Returns & Exchanges
63 Leonard Street
Belmont MA 02478
3. We will email you once the return arrives, and we process a refund once the return arrives.
We reserve the right to deny returns if the merchandise does not meet our return policy requirements.
The follow product categories cannot be returned:
All SALE Items, Paper Goods, French Guinea Hens, Eyeglasses, Ornaments, Holiday Decor and Food Items.